At ph35, your privacy is a priority. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe for every Filipino player on our platform. If you have questions, our FAQ page is a good place to start.
When you register and use ph35, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document required for identity verification in line with Philippine regulations. We also collect your payment details — such as your GCash or Maya account number or local bank information — solely for the purpose of processing deposits and withdrawals in Philippine pesos (PHP).
In addition to information you provide directly, we automatically collect certain technical data when you access ph35 through your browser or mobile device. This includes your IP address, device type, operating system, browser version, pages visited, session duration, and in-app activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. We do not collect any sensitive personal information beyond what is strictly necessary for account operation and regulatory compliance.
If you contact our support team, we may also retain records of your communications — including chat transcripts and email exchanges — to help resolve your query and improve our service quality. All information collected is stored securely and handled in accordance with the Data Privacy Act of 2012 of the Philippines. We only collect data that is relevant, adequate, and not excessive in relation to the purposes for which it is processed.
The personal information we collect is used primarily to create and manage your ph35 account, verify your identity, process financial transactions, and provide you with access to our full range of games and platform features. We also use your information to communicate with you about your account — including transaction confirmations, security alerts, and responses to support requests. Without this information, we would be unable to deliver the core services that Filipino players rely on every day.
We may use your contact details to send you platform updates, promotional offers, and information about new games or features that may be relevant to your interests. You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team. Please note that opting out of marketing messages does not affect essential account communications, such as security notifications or transaction receipts, which are required for the safe operation of your account.
Your data is also used for internal analytics and platform improvement purposes. Aggregated and anonymised usage data helps us understand how players interact with ph35, identify areas for improvement, and make informed decisions about new features and content. This analysis is conducted on data that cannot be used to identify you individually, and it is never shared with third parties in a form that could be linked back to your personal account.
ph35 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification providers, and cloud infrastructure partners. All such third parties are contractually required to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable Philippine data protection laws.
We may also be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally obligated to do so. This includes situations where disclosure is necessary to prevent fraud, investigate suspected illegal activity, or comply with a valid court order or regulatory directive. In all such cases, we will only disclose the minimum amount of information necessary to fulfil the legal requirement, and we will notify you where permitted by law.
In the event that ph35 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction. If such a transfer occurs, we will ensure that the receiving party is bound by privacy obligations that are at least as protective as those set out in this Privacy Policy. You will be notified of any material change to the way your data is handled as a result of such a transaction.
Protecting your personal information is something we take seriously at ph35. We use industry-standard encryption protocols — including SSL/TLS — to secure all data transmitted between your device and our servers. Your account password is stored using one-way hashing, meaning that even our own team cannot view it in plain text. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with data access are trained in data protection best practices.
We maintain technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures are regularly reviewed and updated in line with evolving security standards and the requirements of the Data Privacy Act of 2012. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes prescribed by law.
While we do everything reasonably possible to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password for your ph35 account, never share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorised access to your account. Details on how to reach us are available on the FAQ page.
As a data subject under the Data Privacy Act of 2012 of the Philippines, you have a number of rights in relation to the personal information that ph35 holds about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request corrections to any inaccurate or incomplete data. You may exercise these rights at any time by contacting our support team using the details provided on the FAQ page.
You also have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that some data may need to be retained for a period of time after account closure to comply with our legal and regulatory obligations, including anti-money laundering requirements applicable in the Philippines. We will always explain the reason if we are unable to fulfil a deletion request in full.
If you believe that ph35 has handled your personal data in a way that violates your rights or applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we can attempt to resolve your concern directly and promptly. ph35 is committed to responding to all data-related requests within the timeframes required by Philippine law, and we treat every privacy concern with the seriousness it deserves.
ph35 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players through the contact details associated with their account and publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information.
Your continued use of ph35 following notification of any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options, including account closure. This Privacy Policy was last updated in 2025 and applies to all players registered on the ph35 platform in the Philippines.
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